Refund and Returns Policy
Effective Date: January 3, 2025
At Wowpariz.com, we strive to provide high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are happy to assist you in processing returns and issuing refunds according to the following terms.
Returns
Eligibility for Returns
- Products must be returned within 30 days of receiving your order.
- Items must be in unused, unwashed, and in original packaging with all tags still attached.
- Certain items, such as personal care products, electronic items, and perishable goods, are not eligible for returns due to hygiene and safety reasons. Please refer to individual product pages for specific exclusions.
Return Process
- To initiate a return, please contact us at info@wowpariz.com with your order number and reason for the return.
- Our customer support team will provide you with instructions on how to return the product and, if applicable, a return shipping label.
- Please ensure the returned product is securely packaged to prevent damage during transit.
Return Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.
- If the product is damaged, defective, or incorrect, we will provide a prepaid return shipping label.
Refunds
Refund Process
- Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria.
- If the return is approved, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take 5-10 business days for the funds to appear in your account, depending on your bank or credit card provider.
Partial Refunds
- We reserve the right to issue a partial refund if the returned product shows signs of use, damage, or missing parts. In such cases, the amount refunded will be adjusted accordingly.
Exchanges
- Product Exchange
- We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, you must return the original product and place a new order.
- Exchange Process
- Please follow the same process as for returns, and after receiving your refund, you can place a new order for the desired product.
Damaged or Defective Products
Reporting Damaged or Defective Products
- If your product arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will provide a full refund or replacement at no extra charge.
- To help us resolve the issue quickly, please include photos of the damage or defect when contacting us.
Replacement Products
- If a product is found to be defective or damaged, we will send you a replacement product at no additional cost.
Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Downloadable software products
- Perishable goods such as food or plants
- Health and personal care items (unless unopened and unused)
- Custom or personalized items
Late or Missing Refunds
Delayed Refunds
- If you have not received your refund within the stated processing time, please first check your bank or credit card account.
- If the refund has not been posted after the wait time, please contact us at info@wowpariz.com. We will investigate the issue.
Missing Refunds
- If you believe your refund is missing or delayed, please check with your payment provider or bank. If you have done so and still have not received your refund, please reach out to our customer support team for assistance.
Contact Us
If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out to us.
Email:info@wowpariz.com
Phone:(845) 928-7836
Address:39 Pleasant Dr, Highland Mills, New York
By making a purchase from Wowpariz.com, you agree to the terms and conditions outlined in this Refund and Returns Policy. We are committed to ensuring your satisfaction with our products and services.